Parking Infringements and Appeals
Understand QEIIMC’s parking rules, infringement notices, payment options, and the appeal process for a seamless experience.
Contents
Summary
At QEIIMC, we uphold strict parking regulations to ensure fairness and efficiency for all visitors and patients. Compliance with these rules is crucial to maintain smooth traffic flow and parking accessibility. In case of infringements, multiple payment methods, including online and phone options, are provided for convenience. Additionally, a fair and transparent appeal process is in place for those who wish to contest infringement notices. We encourage visitors to familiarize themselves with these regulations and utilize the support available for any parking-related inquiries, ensuring a hassle-free experience at our facility.
Car Parks
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Detailed Information
Introduction
At Queen Elizabeth II Medical Centre (QEIIMC), understanding and adhering to the QEIIMC By-Laws are essential for a smooth experience for all staff. Parking infringements are issued in cases where these rules and regulations are not followed.
Infringement Notice Payment
Infringement notices are placed on the windshield of the vehicle if appropriate, detailing the date, time, and nature of the violation. This visibility ensures that vehicle owners are promptly informed of the infringement notice.
Infringement notices can be paid through the following methods:
- Credit Card Payment Online: Infringements can be paid online at Frog Parking by visiting here. Enter the infringement notice number and car registration precisely and with no spaces.
- Credit Card Payment Over Phone: Payments can also be made over the phone by calling (08) 6457 1787 8am - 3pm Monday to Friday.
- Postal Payment: Payments can be made via cheque or money order addressed to ‘QEIIMC Parking Department’ and sent to QEII Medical Centre Parking Department, Locked Bag 2012, Nedlands, WA, 6009.
Note: If the fine has progressed to the Fines Enforcement Registry (FER) the QEIIMC Parking Department can no longer accept payments, contact FER on 1300 650 235 to make payment or arrange a payment plan.
Infringement Notice Appeals
The appeal process at QEIIMC is structured to ensure fairness and transparency in managing parking infringements:
Appeal Process
Individuals who believe their parking infringement was issued unfairly or in error have the right to lodge an appeal.
Infringement notices can be appealed through the following methods:
- Online: Infringements can be appealed online at Frog Parking by visiting here. Enter the infringement notice number and car registration precisely and with no spaces.
- Email: Appeal an infringement notice by emailing qeii.parking@health.wa.gov.au. When appealing, it's important to provide all relevant details. Please include the below information;
- Infringement notice number.
- Vehicle registration.
- Driver's full name.
- Driver's postal address (required for appeal outcomes to be posted).
- Any relevant supporting evidence, explanations and/or documentation.
Review by Appeals Committee: All appeals are reviewed by the QEIIMC Appeals Committee, which assesses each case objectively based on the provided evidence and the circumstances surrounding the infringement.
Outcome Notification: Appellants will receive a letter regarding the outcome of their appeal, via post approximately two weeks after receipt. The letter includes the appeal decision and any further steps, if necessary.
Information for appellants
The appeal must be submitted in writing and will not place the regular infringement notice process, including the submission of a ticket to the Fines Enforcement Registry, on hold.
No member of the QEIIMC Parking Department has the ability to overturn an infringement notice.
Responses to appealed infringements will be sent to the postal address provided, approximately two weeks after submission.
All appeals will be reviewed objectively by the QEIIMC Appeals Committee, but the following reasons are generally not accepted:
- The driver did not realise the time.
- The driver’s appointment ran over time or was delayed. The majority of visitor bays on the QEII Medical Centre site are boom gate controlled and require payment before exiting. It is recommended visitors and patients who are uncertain of the length of their visit utilise these bays.
- The driver made the assumption that payment was not required based on allowances from other hospital sites and councils.
- The signage was confusing.
- The driver did not see the sign.
The QEIIMC Appeals Committee will consider all the evidence, information and recommendations made by parking staff when making their decisions.
Please ensure that the appeal contains the infringement notice number and the car registration details. Please also nominate the driver and include a current mailing address so that a response to your appeal can be sent by mail approximately two weeks after receipt. Appeals that do not contain these details will not be forwarded to and reviewed by the QEIIMC Appeals Committee.
Preventive Measures and Compliance
To minimise the occurrence of parking infringements and enhance compliance with QEIIMC’s parking policies and By-Laws, the following preventive measures and guidelines are emphasised:
- Understanding Parking Regulations: Individuals are encouraged to familiarise themselves with QEIIMC’s parking rules and regulations. Clear understanding of these rules, including time limits, designated parking areas, and restrictions, is key to avoiding infringement notices.
- Visible Signage and Information: Adequate signage and information boards are placed throughout the parking areas, offering clear guidance on parking rules. These visual aids play a crucial role in parking and avoid unintentional infringements.
- Utilising Available Resources: Staff are encouraged to utilise all available resources, including maps, digital tools, and customer service, to plan their parking efficiently. Proactively seeking information about parking availability and conditions can significantly reduce the risk of infringement notices.
By adopting these preventive measures and fostering a culture of compliance, QEIIMC aims to reduce parking infringements and ensure a smooth parking experience for its staff.
Frequently Asked Questions
Parking parameters at QEIIMC, how many bays are there?
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The QEIIMC Trust has facilitated the increase in parking to the maximum allowable number of 5,350 parking bays across the QEIIIMC Reserve.
5,350 is the maximum number of bays allowed in accordance with the Western Australian Planning Commission’s (WAPC) cap on bay numbers for this site. These bays are made up of:
- Maximum 4,000 staff bays
- 1,200 visitor bays
- 150 special purpose, short term and Accessibility bays
The WAPC has determined the 5,350 parking bay cap at QEIIMC in accordance with State Planning strategies and considerations, providing for accessible, sustainable roadways access into and away from the City of Perth precinct, given the current level of development. WAPC’s determination takes into consideration the current public transport options and looks toward an increase in public transport use in preference to single occupant vehicle use and avoid road saturation.
What are some of the parking regulations at the QEIIMC?
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- Please read and observe all parking and traffic direction signs once you arrive on campus. Failure to comply with the signed conditions is enforceable under the Queen Elizabeth II Medical Centre (Delegated Site) By-Laws 1986.
- Speed limits of 30km p/hr and lower apply across campus and signage must be followed at all times. Signage may indicate restrictions such as speed, duration, time of day, class or type of vehicle, method of parking, or authority to park in an area. Drivers must park within a marked bay at all times.
- Parking permit holders must adhere to specific instructions regarding their parking location and level of access granted by the Parking Department.
- The QEIIMC Trust does not accept liability for damage to vehicles or their contents while onsite.
- The QEIIMC Trust, who manages parking allocations on the QEIIMC campus, does not endorse any QEIIMC staff member or tenant infringing local council By-Laws or soliciting services from private residents that may infringe local council By-Laws.
Who manages the QEIIMC car parks?
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The QEIIMC car parks are governed by a Public Private Partnership with the International Parking Group (IPG).
The QEIIMC Parking Department administer the issuing of new staff permits as well as enforcing the By-Laws on site. Wilson Parking are sub-contractors of IPG and manage the car park operations and maintenance of parking equipment on campus.
QEIIMC Parking Department
Opening hours: 8:00am – 3:00pm Monday to Friday (excluding public holidays)
Email: QEII.Parking@health.wa.gov.au
Phone: (08) 6457 1787 (8:00am – 3:00pm)
Wilson Parking
Email: Qeii.admin@wilsonparking.com.au
Phone: (08) 9388 2546 - 24/7, QEII Wilson Parking Office or 1300 726 702 - 24/7, Wilson Parking Helpline
On-Site Manager: Located in the Multi-Deck Car Park (8:00am – 5:00pm).
Where is the Queen Elizabeth II Medical Centre?
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The 28-hectare Queen Elizabeth II Medical Centre (QEIIMC) is the largest medical centre in the southern hemisphere and globally recognised in health care, research and education. The QEIIMC campus hosts over 40 organisations including not-for-profit, public and private and is dedicated to facilitating the highest quality of health care, educating future generations of health professionals and conducting related scientific research
The QEIIMC is situated 4km from the Perth central business district:
Hospital Ave, Nedlands WA 6009
How can visitors pay for parking?
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Visitors at QEIIMC have multiple methods to pay for parking.
- Pay Stations: Located throughout the parking areas, the pay stations accept both cash and credit/debit cards.
- ParkEasy Platform: For pay-by-plate car parks, visitors can scan the QR code available in the parking area, enter the vehicles license plate number, and complete the payment through the ParkEasy online portal.
- By Phone: Payments can be made by calling the Wilson Parking assistance number at (08) 9388 2546, as listed on signage.
To easily locate the nearest pay station or a pay-by-plate car park, refer to the QEIIMC Site Map.
How to handle overstaying in time-limited zones?
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At QEIIMC, time-limited parking zones are enforced to ensure fair usage and turnover. If you find yourself overstaying in these zones, it's important to move your vehicle as soon as possible to avoid receiving a parking infringement.
Habitual overstaying may lead to an infringement notice being issued. If you have a legitimate reason for overstaying, such as an emergency, contact the Parking Department to explain the situation.
Parking Department Contact Details:
Phone: (08) 6457 1787
Email: QEII.Parking@health.wa.gov.au
Parking options for scooters and motorbikes?
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Parking for Scooter and Motorcycle Riders
Dedicated parking areas for scooters and motorcycles are available, providing convenient options for riders.
At QEIIMC, parking is free for motorcycles and scooters, and no permit or registration is required. Please ensure the motorcycle/scooter is parked in a designated motorcycle/scooter bay. Motorcycle/scooter parking is available in:
- The Multi Deck Car Park
- Between B and C Blocks.
- Outside Q Block, Kondil Lane.
- Opposite the Lions Eye Institute, Verdun Street.
- Car Park 3 (staff only).
- Car Park 7 (staff only).
Are there accessible parking options at QEIIMC?
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QEIIMC is committed to providing accessible parking options for all visitors and staff. Designated accessible parking spaces are available in various locations, including near main entrances and facilities. These spaces are reserved for individuals with ACROD permits or those with mobility issues. To locate these parking spaces, please refer to the site map or contact the Parking Department for guidance.
Parking Department Contact Details:
Phone: (08) 6457 1787
Email: QEII.Parking@health.wa.gov.au
A free buggy service is provided for easy transportation around the campus. To request a ride, simply call 0481 438 731 or feel free to hail one of our friendly volunteer drivers when you see them.
Where to find alternative travel options?
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QEIIMC encourages alternative travel options to reduce parking demand and support sustainability. These include public transport, cycling, walking, and carpooling. For more information, you can reach out to QEIIMC's TravelSmart Coordinator.
TravelSmart Contact Details:
Phone: (08) 6457 4085
Email: MCTravelSmart@health.wa.gov.au
What security measures are in place for parking?
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Wilson Parking provides 24 hour monitoring through CCTV in the Multi Deck Car Park and digital intercoms. Wilson Parking attendants are on site in the Multi Deck Car Park 7 days a week, 24 hours a day. Services include monitoring the barrier gates and pay machines.
Reporting Parking Safety Concerns
Your safety is our priority at QEIIMC. If you have any concerns related to parking safety, such as poor lighting or security issues, please report them to the NMHS Security team. Outside the Multi Deck Car Park, staff members who have concerns for their safety may call NMHS Security. Timely reporting of any concerns helps us ensure a safe and secure parking environment for everyone.
NMHS Security Contact Details:
Phone: (08) 6457 2501 or (08) 6457 3860
Where can visitors park at QEIIMC?
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Visitors to QEIIMC have several convenient parking options to cater for different visit durations and accessibility needs.
The main visitor car parks are listed below. You can find directions to each by selecting the links:
- Multi-Deck Car Park
- Visitor Car Park 1
- PCH Car Park
- Cancer Centre Underground Car Park
- Visitor Car Park 3A
For additional parking areas at QEIIMC, please refer to the site map for specific locations.
For brief visits, car parks offer the first 15 minutes free, a ticket must still be obtained. Around campus, there are also 15-minute set-down bays and 30-minute bays for ACROD permit holders.
A free buggy service is provided for easy transportation around the campus. To request a ride, simply call 0481 438 731, or feel free to hail one of our friendly volunteer drivers when you see them.
