Staff Parking Rates and Payment Options
Explore the various parking rates for QEIIMC staff and the different payment options available, structured to meet diverse needs.
QEIIMC offers a structured parking rate system for staff, designed to accommodate the varied schedules and parking needs. The rates are divided into peak and off-peak hours, ensuring that parking costs are aligned with the times staff are most likely to require parking. This structure not only supports the efficient use of parking resources but also provides flexibility and fairness in pricing for all staff members.
Staff Parking Rates as of 01 July 2023
Peak Hours (7am – 6.30pm):
- Daily Rate: $6.40
- 0-15 mins: Free
- 15 mins – 1 hour: $0.91
- 1 hour – 2 hours: $1.83
- 2 hours – 3 hours: $2.74
- 3 hours – 4 hours: $3.66
- 4 hours – 5 hours: $4.57
- 5 hours – 6 hours: $5.49
- 6 hours – 7 hours: $6.40
- Over 7 hours: $6.40
Off-Peak Hours: Rates apply only if the full duration of stay is within off-peak hours.
- Daily Rate: $4.80
- 0-15 mins: Free
- 15 mins – 1 hour: $0.68
- 1 hour – 2 hours: $1.37
- 2 hours – 3 hours: $2.06
- 3 hours – 4 hours: $2.75
- 4 hours – 5 hours: $3.43
- 5 hours – 6 hours: $4.12
- 6 hours – 7 hours: $4.80
- Over 7 hours: $4.80
Long-Term Parking
- Long-Term Parking Considerations: For staff parking over 24 hours, additional charges apply. This policy is in place to manage the efficient use of parking spaces and ensure availability for all staff members.
Payment Options for Staff
- Online Payment: For ease and convenience, staff add funds to their parking account online. Staff can make a one-off payment or setup an automated top up via card. To add funds please click here.
- Payment Kiosks: Add funds to your staff parking account with your Smart Parker card at the kiosks located on Watling Walk (Blue Lifts or Post Office), and the convenience store (ground floor multi deck).
These varied payment options ensure that every staff member has access to a payment method that suits their situation, making the process of paying parking fees as seamless as possible. Value must be loaded onto your staff parking account before use. If there are insufficient funds upon entry of the staff car park, the boom gate will not open.
Refunds and Cancellations
Parking account enquires, cancellations and refunds are managed by International Parking Group (IPG). A refund form will need to be completed and sent to IPG. The form can be obtained from the right-hand side of this page under 'Documents'. Any remaining balance on the parking account will be refunded to a designated bank account or the nominated credit card on the parking account if still valid. The E-Tag will be deactivated within 24 hours of account cancellation. If staff cancel their parking, all parking rights are relinquished, this includes any positions on wait lists.
Email: admin@parkingid.com.au
Frequently Asked Questions
Problems adding funds to your Smart Parker Card?
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Contact the Parking Department to ensure the account is set onto the appropriate method of payment.
Email: QEII.Parking@health.wa.gov.au
Phone: (08) 6457 1787
(8:00 AM – 3:00 PM, Monday – Friday – excluding Public Holidays)
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Failed automatic parking account top-up?
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Please log into your online parking account and re-add your credit card details.
If your automatic top-ups are still not working, please contact the Parking Department. A parking staff member may need to clear any failed credit card attempts from your previous auto top-ups. Your new credit card details will then register correctly.
Email: QEII.Parking@health.wa.gov.au
Phone: (08) 6457 1787
(8:00 AM – 3:00 PM, Monday – Friday – excluding Public Holidays)
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Can I stay in the car park for longer than 8 hours?
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Yes, you are able to stay parked in the car park for the duration of your shift. The maximum parking fee you will pay in any 24-hour period will be the capped daily staff rate.
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Parking multiple times during the day and charging.
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The maximum parking fee you will pay in any 24-hour period will be the daily staff rate. The clock will restart upon returned entry and it will charge you hourly. The system will automatically refund any differences charged over the capped rate. Please allow up to 3 business days for this refund to show up on your transaction history.
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Can I get staff rates while my permit is being processed?
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No. Your permit must be approved by your Head of Department and a permit must be collected in order to receive the staff rates. We recommend that new staff apply for a staff parking permit prior to their commencement date. Staff rates will not be issued before collection of permit under any circumstance. It remains the responsibility of the individual staff member to complete the Parking Permit Application process and collect their permit before they require parking. Refunds will not be issued for visitor rates paid prior to receiving a staff permit.
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Why are parking fees charged?
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Whilst parking fees are set by the MAPS (for more information see ‘How are parking rates arrived at?’), at the QEIIMC, the private company International Parking Group (IPG) collects the revenue for parking in exchange for financing the design, build and operations of the Multi Deck Car Park. The Multi Deck Car Park will transfer back to the State in the future under the terms of the agreement between the State and IPG.
Parking fees are collected to assist with covering the costs of building, running and maintaining parking facilities. Fees revenue is also used to recover ongoing costs for items such as road surfacing and repair, line marking, gardens, cleaning, signs, lighting, security, cleaning and administration.
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How are parking rates arrived at?
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Parking rates at government hospital facilities are generally determined by their categorisation in accordance with the Metropolitan Access and Parking Strategy (MAPS). The MAPS establishes parking charges for metropolitan health sites. The MAPS is designed to address car parking at Perth metropolitan hospitals and takes into account hospitals’ accessibility in terms of public transport, walking and cycling.
Parking at the QEIIMC campus is subject to contractual arrangements put into place by the former government.
Wilson Parking advise that when visitors perform multiple car park entry and exits on a given day, boom- gated car parks, where possible, should be avoided in favour of Pay by Plate (non-boom-gated) car parks. Notwithstanding the aforementioned, Wilson Parking will issue refunds for any car parking fees paid in excess of the daily cap.
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I'm having trouble with a smart parker kiosk. any ideas?
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The kiosk won’t take my money, what do I do?
If you have selected “add cash” and the machine is not accepting your note please examine the colour of the lights around the note reader;
If they are flashing green then everything should be okay, please try and carefully reinsert the note as the machine is sensitive to crumpled or damaged notes. Do not force your money in the machine or it will jam the machine.
How do I know if there is a note jam?
If you have already selected “add cash” and the lights around the note reader remain a solid red then there is likely a note jam. Please try one of the other machines and contact the Parking Department to advise that the machines are not taking cash.
What do I do if I inserted money into the kiosk but the funds were not added to my account?
Send an email to International Parking Group at admin@parkingid.com.au and advise them the amount of money you added, which kiosk it was at and the date and time you added the funds. Request the money be refunded back into your parking account.
Why does it say my card is not on the system when I swipe it at the kiosks?
Please make sure you are not scanning the Smart Parker card together with your staff ID badge as they may have the same frequency. If the problem is not resolved please contact the Parking Department to ensure that your Smart Parker card is activated for the kiosks.
Parking Department Contact Details:
Phone: (08) 6457 1787
Email: QEII.Parking@health.wa.gov.au
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What are the staff parking rates at QEIIMC?
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Information on Staff Parking Rates
For immediate reference, here are the current staff parking rates:
Peak Hours (7am – 6.30pm):
- Daily Rate: $6.40
- 0-15 mins: Free
- 15 mins – 1 hour: $0.91
- 1 hour – 2 hours: $1.83
- 2 hours – 3 hours: $2.74
- 3 hours – 4 hours: $3.66
- 4 hours – 5 hours: $4.57
- 5 hours – 6 hours: $5.49
- 6 hours – 7 hours: $6.40
- Over 7 hours: $6.40
Off-Peak Hours:
- Rates apply only if the full duration of stay is within off-peak hours.
- Daily Rate: $4.80
- 0-15 mins: Free
- 15 mins – 1 hour: $0.68
- 1 hour – 2 hours: $1.37
- 2 hours – 3 hours: $2.06
- 3 hours – 4 hours: $2.75
- 4 hours – 5 hours: $3.43
- 5 hours – 6 hours: $4.12
- 6 hours – 7 hours: $4.80
- Over 7 hours: $4.80
The Parking Department can provide the latest information and answer any queries about parking rates.
Parking Department Contact Details:
Phone: (08) 6457 1787
Email: Parking.QEII@health.wa.gov.au
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What is the procedure for cancelling a parking permit?
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A refund form will need to be completed and sent to: admin@parkingid.com.au. The form can be obtained from the Parking Department by emailing: qeii.parking@health.wa.gov.au. Any remaining balance on your Smart Parker account will be refunded to you and your E-Tag will be deactivated within 24 hours of your account cancellation.
Please note: if you cancel your parking, all parking rights are relinquished and this includes if you are on any wait lists.
Can I obtain a refund for unused credit on my account?
Yes, once the Parking Account Cancellation Form has been completed, any remaining unused credit will be refunded to your designated bank account or nominated credit card on the account if still valid.
Parking Department Contact Details:
QEIIMC Parking Department
Email: QEII.Parking@health.wa.gov.au
Phone: (08) 6457 1787
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Handling parking fines?
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Received a parking fine at QEIIMC? Infringements can occur for overstaying or unauthorised parking. Pay fines easily online at Frogparking, or by phone at (08) 6457 1787 during office hours. Alternatively, you can pay by post:
QEIIMC Parking Department Payments
Post to:
QEII Medical Centre Parking Department,
Locked Bag 2012,
Nedlands, WA, 6009.
Make cheque or money order payable to ‘QEIIMC Parking Department’.
We also offer a structured appeals process. Learn more at Parking Infringements and Appeals.
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Paying for staff parking?
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The parking at QEIIMC is set up on a Pay As You Go (PAYG) system. Each user will be provided with a Smart Parker Card which will be used to add credit onto your parking account. You can pre-load funds using the Smart Parker kiosk machines or set up your account online. Refer to your original set up email from IPG Parking. Manage your parking funds conveniently online at IPG QEIIMC Parking. Have any parking account enquiries, cancellations, or need a refund? These are managed by the International Parking Group (IPG). Reach out via email at admin@parkingid.com.au.
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