E-Tag Usage and Management

Continue to park in your normal, assigned parking area. Upon entry and exit press the intercom button and tell the attendant your name, your E-Tag number and that you have an alternative vehicle. The attendant will open the boom gates for you. Please have your E-Tag number ready to tell the parking attendant.

If you are going to be using a temporary vehicle for longer than 2 weeks then the visit the Wilson Parking Office (between 8.30 AM and 3.30 PM, located on the ground floor of the Multi Deck Car Park) and you will be provided with a loan E-Tag. A declaration of use will need to be signed upon collection.

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Please log into your online parking account and re-add your credit card details.

If your automatic top-ups are still not working, please contact the Parking Department. A parking staff member may need to clear any failed credit card attempts from your previous auto top-ups. Your new credit card details will then register correctly.

Email: QEII.Parking@health.wa.gov.au
Phone: (08) 6457 1787

(8:00 AM – 3:00 PM, Monday – Friday – excluding Public Holidays)

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Continue to park in your normal, assigned parking area. Upon entry and exit press the intercom button and tell the attendant your name, your E-Tag number and that you have an alternative vehicle. The attendant will open the boom gates for you. Please have your E-Tag number ready to tell the parking attendant.

If you are going to be using a temporary vehicle for longer than 2 weeks then the visit the Wilson Parking Office (between 8.30 AM and 3.30 PM, located on the ground floor of the Multi Deck Car Park) and you will be provided with a loan E-Tag. A declaration of use will need to be signed upon collection.

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Parking access is granted according to priority and the number of available bays. The number of people wishing to park onsite at any particular time may vary, and as such, a parking bay cannot be guaranteed. This is a condition outlined in the Parking Permit Application Terms and Conditions.

E-Tags for new vehicles are free. New E-Tags are issued on the spot at the Wilson Parking Office between 8.30 AM and 3.30 PM Monday to Friday, located on the ground floor of the Multi Deck Car Park. You will be required to provide your new vehicle details.

You can purchase a second E-Tag from the Wilson Parking Office (located on the ground floor of the Multi Deck) at a cost of $20.00. A new Smart Parker account will need to be set up for each additional E-Tag.

Unfortunately the E-Tag is non-transferable. You will need to purchase a secondary E-Tag which will be connected to a new Smart Parker account. Please note that only one E-Tag can be linked to a Smart Parker account. Cost of a secondary E-Tag is $20.00.

Replacement transponder cards can be obtained from the Wilson Parking Office located on the ground floor of the Multi Deck Car Park. Costs will apply.

Replacement E-Tags can be purchased from the Wilson Parking Office (located on the ground floor of the Multi Deck Car Park) at a cost of $20.00. Wilsons office opening times Monday to Friday between 8.30 AM and 3.30 PM.

• E-Tags should be displayed horizontally in the top left of the passenger side of the front windscreen or behind your rear view mirror.
• If your vehicle has tinting on the windscreen, the E-Tag should be positioned below the tinting.
• Once attached, do not reposition the E-Tag as this will damage the E-Tag and a replacement will need to be purchased from the Wilson Parking Office (located on the ground floor of the Multi-Deck) at a cost of $20.00.

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• Each staff member is notified via email, mail or is instructed upon collection of their parking permit which car park they have been assigned to.
• If you are unsure which car park you have access to you can contact the QEII Medical Centre Parking Department on (08) 6457 1787.
• Access into a car park other than what has been assigned is prohibited (unless redirected by Wilson Parking or the QEIIMC Parking Department).
• Staff attempting to park in areas other than their assigned allocation may be issued with an infringement notice and/or have their parking access terminated.

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For a detailed overview of staff parking locations, staff members can refer to the QEIIMC Site Map.

Staff should only access their designated car park areas. For further assistance, the Parking Department is also available to help.

Parking Department Contact Details:

• Phone: (08) 6457 1787
• Email: QEII.parking@health.wa.gov.au

The kiosk won’t take my money, what do I do?

If you have selected “add cash” and the machine is not accepting your note please examine the colour of the lights around the note reader;

If they are flashing green then everything should be okay, please try and carefully reinsert the note as the machine is sensitive to crumpled or damaged notes. Do not force your money in the machine or it will jam the machine.

How do I know if there is a note jam?

If you have already selected “add cash” and the lights around the note reader remain a solid red then there is likely a note jam. Please try one of the other machines and contact the Parking Department to advise that the machines are not taking cash.

What do I do if I inserted money into the kiosk but the funds were not added to my account?

Send an email to International Parking Group at admin@parkingid.com.au and advise them the amount of money you added, which kiosk it was at and the date and time you added the funds. Request the money be refunded back into your parking account.

Why does it say my card is not on the system when I swipe it at the kiosks?

Please make sure you are not scanning the Smart Parker card together with your staff ID badge as they may have the same frequency. If the problem is not resolved please contact the Parking Department to ensure that your Smart Parker card is activated for the kiosks.

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Parking Department Contact Details:

Phone: (08) 6457 1787
Email: QEII.Parking@health.wa.gov.au

You can get a replacement E-Tag from the Wilson Parking Office between 8.30 AM and 3.30 PM Monday to Friday, located on the ground floor of the Multi Deck Car Park. New E-Tags are issued on the spot in the Wilson Parking Office and take approximately 24hours to activate.

Please ensure you take proof of windscreen replacement with you when requesting your replacement E-Tag, otherwise a fee of $20 may applicable.

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Once the E-tag is attached to your windscreen it is not transferable.

If you require a replacement permit/ E-Tag for your new vehicle, this can be collected at the Wilson Parking Office, located on the Ground floor of the Multi Deck Car Park between 8:30am – 3:30pm. Once collected it will take approximately 24hrs for the E-Tag to be active. Please also provide the Wilson Parking attendants with your new vehicle details for confirmation.

• Make sure you are parking in your designated car park at the appropriate time(s).
• Ensure you have sufficient funds on your account. Your account balance can be retrieved when using the Smart Parker kiosks, online or by contacting the Parking Department.
• Have you removed your E-Tag from your windscreen? If yes: your E-Tag is damaged and you will need to purchase a replacement at the Wilson Parking office on the ground floor of the Multi Deck Car Park.

If all else fails please follow the below instructions:

• On your driver’s side window, above the intercom button there is a screen.
• On entry check that the screen says ‘Welcome to QEII’ and on exit check the screen says ‘Debt’, if the screen says anything else for example ‘Wrong Presence’ please press the intercom button and tell them what it says on the screen and ask them to fix it for you. This should help your E-Tag work again.
• In a couple of days if the problem persists, please contact Wilson Parking and ask one of the Wilson attendants to check your E-Tag to see if it is faulty. If they confirm that your E-Tag is faulty ask them for a replacement E-Tag.

Wilson Parking Contact Details:

Phone: (08) 9388 2546‍

Email: wst.qeii@wilsongroupau.com

It remains the responsibility of staff to be aware of the parking area that they have been assigned and park accordingly within the timeframes permitted. This information is found on the envelope of the permit upon collection and is also send in your permit notification. If you are unsure, please contact the Parking Department.

If staff attempt to park outside of permitted times or in areas not permitted, they will be directed out of the staff carpark by a Wilson Parking attendant via the intercom. Wilson Parking send notifications through to the QEIIMC Parking Department and subsequent warnings are issued to non-compliant staff parkers. Continual misuse will result in your permit being revoked indefinitely.

If a staff member is seen to be taking a visitors ticket, vehicle details are recorded and reported to the Parking Department. Penalties do apply and no tolerance is given.

Parking Department Contact Details:

Phone: (08) 6457 1787
Email: Parking.QEII@health.wa.gov.au

Staff can submit an email request to request a change in their parking access. The email should include your current parking location, the name of the carpark you wish to be moved to and reasoning for wanting to be relocated. The Parking Department will assess the availability and if there is no space available, the staff member will be placed on a waiting list.

Email: QEII.Parking@health.wa.gov.au

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At QEIIMC, parking permits are assigned to individual staff members and are not transferable. This ensures that parking allocations are managed fairly and according to the specific needs of each permit holder. If you have a change in circumstances, such as a different vehicle or a change in work location, please contact the Parking Department for guidance on how to proceed.

Parking Department Contact Details:

Phone: (08) 6457 1787
‍Email: QEII.Parking@health.wa.gov.au

A refund form will need to be completed and sent to: admin@parkingid.com.au. The form can be obtained from the Parking Department by emailing: qeii.parking@health.wa.gov.au. Any remaining balance on your Smart Parker account will be refunded to you and your E-Tag will be deactivated within 24 hours of your account cancellation.

Please note: if you cancel your parking, all parking rights are relinquished and this includes if you are on any wait lists.

Can I obtain a refund for unused credit on my account?

Yes, once the Parking Account Cancellation Form has been completed, any remaining unused credit will be refunded to your designated bank account or nominated credit card on the account if still valid.

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Parking Department Contact Details:

QEIIMC Parking Department
Email: QEII.Parking@health.wa.gov.au
Phone: (08) 6457 1787

At QEIIMC, we understand the unique needs of shift workers and provide reserved parking options to accommodate their varying schedules. 300 Designated parking bays are available for staff working afternoon/ night duty. These bays are located on Level 1 in the Multi Deck Car Park and available after 11:00 AM. Staff members parking on Level 1 prior to 11:00 AM may be issued an infringement notice.

It is not recommended that staff park in visitor bays as this affects the amount of staff bays we can have. For example, if more staff park as visitors, we will need to decrease staff parking capacity and increase visitor parking capacity.

If staff need to attend the QEIIMC site for personal reasons, they are required to pay the visitor parking fees and park in a ‘Pay by Plate’ car park and purchase a visitor ticket from a nearby pay station and clearly display a valid ticket on the dashboard.

Staff members who are granted a parking permit are issued an RFID tag for their vehicle. Staff members parking in visitor parking can be identified by the RFID tag on the staff member’s vehicle. Parking attendants monitor staff and visitor parking seven days a week. Infringements may apply for incorrect usage of a parking permit.

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Wilson Parking provides 24 hour monitoring through CCTV in the Multi Deck Car Park and digital intercoms. Wilson Parking attendants are on site in the Multi Deck Car Park 7 days a week, 24 hours a day. Services include monitoring the barrier gates and pay machines.

Reporting Parking Safety Concerns

Your safety is our priority at QEIIMC. If you have any concerns related to parking safety, such as poor lighting or security issues, please report them to the NMHS Security team. Outside the Multi Deck Car Park, staff members who have concerns for their safety may call NMHS Security. Timely reporting of any concerns helps us ensure a safe and secure parking environment for everyone.

NMHS Security Contact Details:

Phone: (08) 6457 2501 or (08) 6457 3860

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A RFID E-Tag is a barcoded sticker containing RFID technology which is to be placed on your windscreen. The RFID will scan upon entry to the staff car park once your permit has been activated. Entry to the carpark is granted once the RFID has been scanned providing the permit is active, the account has a positive balance, and access to that area is permitted.

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